African Escapes Tours and Safaris Limited [AETS] is a fast growing luxury Destination Management Company (DMC) that is based in Zanzibar. AETS It's run by industry professionals born, bred and trained in the hospitality industry in Zanzibar, Tanzania - no one knows this land better!. Secondly, we offer "off the beaten track" products which makes AETS stand out. Thirdly, small personalized operations ensures complete customer satisfaction thus guarantees repeat business and a strong brand. Lastly, our contact database in East Africa with suppliers & other stakeholders ensures, the best competitive rates to AETS thus offering value for money to our clients.
A team of experienced versatile professionals ensures prompt and detailed response to all enquiries. Our resolve is to turn-around all requests within 24 hours; not losing sight of the personal touch to all requests and providing as much information as need may be. Given our contact database & rapport built over the years with suppliers, we offer ‘value for money’ safari holiday products to our esteemed clients.
All 4x4 vehicles have pop-up roofs or game viewing hatch roofs and are equipped with cool box and first aid kit. It is advisable to come on safari with soft sided duffel bags preferably not more than two Kgs.
Our trained and experienced multi-lingual staff is on hand at all times to meet and assist our clients. Our friendly, helpful staff will provide an informative briefing on the itinerary with background information and ready to answer all questions. Our emphasis is to make our clients feel at home; miles away from home. We keep tabs with the clients on safari to ensure all is ok. Customer feedback is a critical activity to ensure the highest level of customer satisfaction and our team of Customer Relations Executive ensure almost 90% collection of the customer feedback questionnaire. All collected feedback questionnaires are perused and responded by the Managing Director personally – also shared with the entire team.
All team members are on 24 hour call, this ensures smooth operations.