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AETS Booking Terms and Guidelines

Validity of Prices

Prices are valid for the periods shown but are subject to change without notice in the event of Government action, i.e. increase in hotel tax or VAT, or to increase if prices are significantly affected by other circumstances beyond our control. Prices are based on exchange rates prevailing at the time of publication and may alter should any major variation in exchange rates occur.


We accept payment via bank transfer.

Prices Include:

Prices quoted for safaris generally include transport as per the itinerary, game drives where appropriate, flying doctor membership, full board accommodation, picnic/extra lunches where stated, scheduled charter flights where mentioned and park entrance fees.

Prices Exclude:
Itinerary prices generally exclude international flights, visa costs, airport taxes, optional excursions, personal insurance (medical or other), drinks, tips, phone calls, laundry and any items of a personal nature.

Children under 12 years of age sharing with parents generally pay 50%.

Reservations, Payment and Deposits

When AETS accepts your booking, the date of the confirmation invoice activates the terms and conditions of the contract.  Confirmation of services is subject to payment of a 20% of the total invoiced amount to secure space.  The balance is to be paid not later than 30 days prior to commencement of the services.  When bookings are made within 30 days prior to the departure date, full payment is required immediately on written confirmation.     

All bookings are subject to availability at the time of booking and cannot be guaranteed except for scheduled departures.

Cancellation Policy

Should you wish to cancel your confirmed booking, you must advise the company in writing.
Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No Show fees if cancelled within the stipulated timelines below:

  • 60 days prior to departure: A non-refundable deposit of 20% is retained
  • Less than 60 days but more than 30 days before departure: 50% of the invoice is forfeited.
  • Less than 30 days before departure: 100% of the invoice is forfeited.
  • In the event of a no show: 100% of the invoice is forfeited.

Although it rarely happens, we will do their utmost to avoid doing so, we reserve the right to cancel tours and other arrangements.  Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. over bookings, we will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to them. 


Wherever possible we book rooms with private bathrooms throughout a safari on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single nor rooms with private bathrooms can be guaranteed.


Transportation varies with each itinerary but is usually by safari minibus with large windows, pop-up roofs, guaranteed window seats and the services of an English speaking driver/guide. French, Spanish and Japanese speaking driver/guides are also available on request.

Other Safari Options

The itineraries shown herein are some of our most popular and frequently requested tours. Should you wish to adjust a published itinerary or design your own tour it will our pleasure to assist you.


All bookings are accepted on the specific condition that AETS act only as booking agents for the tour members in making arrangements for hotels, transportation, sightseeing, restaurants or any other services in connection with any itinerary. Every effort and care will be taken in making such arrangements, however, We do not assume any liability whatsoever for any injury, damage, loss, accident or delay to person or property due to any act of default of any hotel, carrier, restaurant, company or person or any of their servants or agents rendering any of the services included in the tour. The vouchers, tariffs, rules or contracts currently in use by any hotel, restaurant or other contractor rendering service shall constitute the sole contract between such contractor and the tour member.

Furthermore, AETS accepts no responsibility for any damage or delay due to sickness, pilferage, labour disputes, machinery breakdown, quarantine, government restraints, weather or any cause beyond their personal control. The right is reserved to cancel or change itineraries or substitute services without notice and to decline to accept or retain any tour members at any time.

Force Majeure:

The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care.  Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control.  In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier’s contractual obligations is prevented or affected. 


In the unlikely event that a tour member has a dispute whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, Hotel, Lodge or Camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to AETS within 21 days of the end of tour quoting tour reference, destination and departure date.  

Responsibility of AETS

AETS acts only as the Agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other Agent, it shall be the responsibility of all customers including (without limitations) Tour members, Tour Operators and Travel Agents, to read and familiarize themselves with the terms and conditions of suppliers. AETS liability for its own negligence or breach of contract shall be limited to the Tour price. 


Safari Minibuses, Cars, Land Cruisers and coaches will be provided according to the route and number of participants.  AETS reserves the right to employ services of sub-contractors.  Multi-lingual driver guides are provided on request. 

For flying packages, clients will share vehicles with other guests booked at the hotel.  For exclusive use, please check with AETS for supplements, which will be subject to availability. 


The hazards of travelling in Africa may inevitably rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance (which is not supplied by AETS should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members’ personal property.

Special Requests

Any special requests (e.g. for single rooms or particular diet) must be notified in writing when the booking is made.  Whilst the supplier will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.

AETS services include flight re-confirmation and airport assistance within East Africa if clients are provided all services by AETS .  In cases whereby AETS is providing part of the services and then clients have other arrangements on own, then AETS s will only reconfirm where forwarding address or contacts are provided.   


Demand for safaris can be high and may lead to shortage of lodge/hotel accommodation. All bookings will be confirmed, but no occasions changes may be necessary. Hotels/Lodges/camps, here specifically named are given as an indication of the category and rooms may be reserved at similar lodges/ hotels/camps. We undertake to advise you of any changes known to us prior to departure, but the possibility of change without notice, must be acceptable when booking. Where ever possible we book rooms with private baths showers throughout on the basis of two persons sharing a double room. Single rooms are available at supplementary cost but neither single rooms nor rooms with private bath/shower can be guaranteed.

Safari minibuses cars, four wheel drive vehicles or coaches will be provided according to the route and number of participants. The right is reserved to employ the services of subcontractors. English speaking chauffer/guides are provided. Occasional mechanical problems, changes of lodge or adverse road conditions may in turn lead to a change of routing or game viewing without prior notice being given. We reserve the right to offer substitutes of equal value or to cancel the operation of any tour. In practice, very few itineraries are affected but a little flexibility on your part will ensure the tour is unique and rewarding.

Website & Brochure Descriptions

Descriptions of accommodation facilities and services in this brochures are shown in good faith, it is however possible that certain facilities or services may be unavailable or limited due to maintenance , adverse weather, local conditions, seasonal restrictions etc.

Whilst every effort has been made to ensure the accuracy of this website/e-brochure at the time of printing, regrettably errors do occasionally occur. You must therefore check all details of your holiday booking with your travel agent or supplier at the time of presentation.

The company cannot therefore accept responsibility for any information not contained in this brochure, being confirmed verbally by its staff or representatives unless subsequently reconfirmed in writing by the company.